At Nordway Coffee, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from our website

By using the Site, you agree to this Privacy Policy.

1) Who We Are (Data Controller)

Nordway Coffee
Address: New Cairo – Cairo – Egypt
Email: contact@nordway.coffee
Phone/WhatsApp: +2 01002066684

2) Information We Collect

We may collect the following categories of information:

A) Information you provide

  • Name, phone number, email address
  • Shipping address and delivery notes
  • Order details (items purchased, quantities, totals)
  • Account information (if you create an account)
  • Any messages you send us (contact form, email, WhatsApp)

B) Payment-related information

  • We offer payment methods such as Visa, InstaPay, and Wallet.
  • We do not store full card details on our servers. Payment processing is handled by trusted payment providers, and we receive only the information needed to confirm and fulfill your order (e.g., payment status, transaction reference).

C) Automatically collected data

  • Device and browser information, IP address, approximate location (city-level), pages visited, and interactions
  • Cookies and similar tracking technologies (see Section 8)

3) How We Use Your Information

We use your information to:

  • Process, confirm, and deliver your orders
  • Provide customer support and respond to your inquiries
  • Send order updates (confirmation, shipping, delivery)
  • Improve the Site, product selection, and user experience
  • Prevent fraud, abuse, and security incidents
  • Send marketing messages only if you opt in (and you can opt out anytime)

4) Legal Basis for Processing (Where Applicable)

We process personal data based on one or more of the following:

  • To perform a contract (fulfilling your order)
  • Legitimate interests (improving services, preventing fraud, maintaining security)
  • Consent (newsletter and certain cookies/tracking)
  • Legal obligations (accounting and compliance)

5) How We Share Your Information

We may share your information only when necessary with:

  • Shipping and delivery partners (to deliver your order)
  • Payment providers (to process payments securely)
  • Analytics and advertising partners (e.g., Google and Meta/Facebook tools) to understand performance and improve marketing
  • Service providers who help us operate the Site (hosting, email delivery, customer support tools)

We do not sell your personal data.

6) Data Retention

We keep your information only as long as needed to:

  • Fulfill orders and provide support
  • Maintain records for legal, tax, and accounting purposes
  • Resolve disputes and enforce our policies

When no longer needed, we delete or anonymize it.

7) Your Rights & Choices

Depending on applicable laws, you may be able to:

  • Request access to the personal data we hold about you
  • Ask us to correct or update your information
  • Request deletion of your data (when legally possible)
  • Object to or restrict certain processing
  • Opt out of marketing at any time (via unsubscribe link or by contacting us)

To make a request, contact us using the details in Section 1.

8) Cookies & Tracking

We use cookies and similar technologies to:

  • Keep the Site working properly (e.g., cart/session)
  • Remember preferences
  • Measure traffic and improve performance
  • Support advertising/retargeting (where enabled)

You can control cookies through your browser settings. Disabling cookies may affect some Site features.

9) Security

We use reasonable technical and organizational safeguards to protect your information. However, no online system is 100% secure, so we cannot guarantee absolute security.

10) Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal data from children.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.